Return and Refund Policy

Effective Date: [Insert Date]

Thank you for shopping at Creative Fusion Store. We strive to provide high-quality digital products to our customers. Please read this Return and Refund Policy carefully before making any purchases. By purchasing from our store, you agree to the terms outlined below.

1. General Policy

Since our products are digital goods delivered electronically, we do not offer returns or exchanges once the product has been downloaded or accessed. However, we are committed to ensuring customer satisfaction and will consider refund requests under specific conditions.

2. Eligibility for Refunds

A refund may be granted under the following circumstances:

Duplicate Purchase: If you accidentally purchase the same product more than once, we will issue a refund for the duplicate transaction.
Technical Issues: If you experience a technical problem that prevents you from accessing or using the product, and we are unable to resolve the issue, a refund may be issued.
Product Not Delivered: If you do not receive the purchased product within 24 hours due to a technical error and we fail to provide access upon notification.
Misrepresentation: If the product description significantly misrepresents the actual content or functionality, and we cannot resolve the issue, a refund may be considered.

3. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

Change of Mind: We do not offer refunds if you change your mind after purchase.
User Error: If the product is mistakenly purchased or is incompatible due to your system’s specifications, no refund will be provided.
Third-Party Issues: We are not responsible for issues related to third-party software, hosting services, or other dependencies.
Downloaded or Accessed Products: If you have already downloaded, used, or accessed the product, we cannot issue a refund unless there is a verifiable issue.
Customization and Personalization: If you have requested customizations or modifications to a product, refunds will not be available.

4. Requesting a Refund

To request a refund, please follow these steps:

Contact Us: Send an email to creativefusionstore.official@gmail.com with the subject line “Refund Request – [Order Number]” within 7 days of purchase.
Provide Details: Include your order details, a clear explanation of the issue, and any supporting evidence (screenshots, error messages, etc.).
Processing Time: We will review your request and respond within 3-5 business days.
Approval or Rejection: If your refund is approved, the amount will be credited back to your original payment method within 5-10 business days. If denied, we will provide a reason for the decision.

5. Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback or dispute with their payment provider. Unauthorized chargebacks may result in a permanent ban from purchasing future products on our platform.

6. Exceptions and Special Cases

We may, at our sole discretion, offer refunds or credits for special cases not covered in this policy. Please reach out if you believe your case requires consideration.

7. Contact Information

For any questions regarding this policy or to request a refund, please contact us at:

Email: creativefusionstore.official@gmail.com
Website: [creativefusionstore.tech]
Support Hours: Monday – Friday, 9 AM – 6 PM (UTC)

8. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after modifications constitutes acceptance of the new terms.

Thank you for shopping at Creative Fusion Store. We appreciate your business!